Profile
Results-driven Community Manager and Virtual Assistant with over three years of hands-on experience helping brands grow their online presence and run smoother day-to-day operations. I've partnered with founders, small businesses, and digital-first brands to build content strategies that genuinely connect — audience first, community second, numbers to follow. On the VA side, I bring the kind of reliable, anticipatory support that founders actually depend on.
Experience
Virtual Administrative Assistant
Contract
BELAY Solutions
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Feb 2025 – Aug 2025
- Provided dedicated remote administrative support to a senior executive, managing a high-volume inbox and complex multi-timezone calendar with 100% on-time scheduling accuracy.
- Drafted, proofread, and dispatched professional correspondence — reports, proposals, and client-facing communications — maintaining the executive's voice and standards throughout.
- Coordinated detailed briefing materials, travel itineraries, and logistics for recurring leadership meetings and off-site engagements.
- Maintained and organised digital filing systems and documentation in Google Workspace, ensuring team-wide accessibility and version control.
- Tracked action items and project milestones across active workstreams, proactively flagging deadlines and following up with stakeholders to keep deliverables on track.
Social Media & Community Growth Manager
Internship
Sprout Social
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2025
- Contributed to initiatives expanding and retaining an engaged user base around the platform's ecosystem.
- Drafted community-facing content — onboarding guides, weekly digests, and discussion prompts — driving consistent participation across Sprout's online user groups.
- Owned community management by handling customer inquiries to foster trust, drive retention, and strengthen brand loyalty.
- Compiled recurring themes from feedback threads into summaries helping the product team prioritize feature requests.
Executive Assistant & Operations Support
Freelance
Private Client — U.S. Entrepreneur
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Feb – Jun 2024
- Delivered executive support for a founder managing two e-commerce brands — email triage, calendar management, and supplier communication.
- Built and maintained a Notion content asset library, keeping all brand files, SOPs, and campaign materials organized and current.
- Drafted client-facing emails, follow-up sequences, and internal memos, consistently matching the client's tone.
- Coordinated cross-timezone meetings and reminders ensuring zero missed deadlines.
- Assisted with social media scheduling via Buffer and Later during high-traffic campaign periods.
Content Strategist
Agency
Brandspark Digital Agency
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Aug 2023 – Jan 2024
- Managed content calendars across Instagram, X, Facebook, and LinkedIn for four client accounts simultaneously.
- Developed monthly strategies aligned with each brand's voice, driving an average 34% increase in organic engagement.
- Wrote captions, designed graphic briefs, and collaborated with designers to maintain visual consistency across all platforms.
- Monitored weekly analytics via Meta Business Suite and Sprout Social, producing actionable performance reports.
- Handled community management including DMs, comments, and mentions within defined response windows.
Social Media Intern
Internship
Venturage Technologies
- Repurposed content across multiple platforms to extend brand reach.
- Produced campaign performance reports for Instagram, LinkedIn, and Facebook.
- Assisted in influencer outreach and partnership coordination.
- Created short-form videos and graphic designs using Canva.